CPP logoCPP Plc

CPP provide services and products relating to Life Assistance, Identity Protection and Card Insurance. In partnership with major banks and financial services organisations, CPP service more than 10 million customers across Europe, North America and Asia. A dynamic management team leads over 1000 staff based in York, producing exceptional levels of service and business performance. Income and profit growth in the high teens during the 2009 recession provides evidence of the drive and efficiency which sets this organisation apart in the sector.

JQA supports CPP with services in Executive Assessment and Development. Expansion into Germany, Turkey, India, Central and North America has meant Country Heads had to be selected who had the attributes and potential to function autonomously and represent the values of the company in start-up operations. Using our knowledge of the financial services industry, our assessment tools and expertise, JQA were able to provide CPP decision-makers with a full profile on each prospective candidate and identify the individuals with the best prospects of success.

Having supported CPP with external recruitment, Eric Woolley, CPP Chief Executive believed that the approach would also be extremely valuable in providing a basis for Executive Coaching of his existing executive team. Individual executives found the level of insight gained through the coaching programme contributed to their ability to perform more effectively. Feedback confirms that the outcomes include increased effectiveness in leadership impact, improvement in interpersonal skills and more constructive human relations. The process has also fed into succession planning and organisational design so that JQA support extends to being a strategic partner in helping to explore the shape of the organisation in its next growth phase.